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Pursuit of Excellence

At Encore Communities, we value our customers' opinions so much that we enlist the help of an external firm to gather customer feedback each month.

We share this information because we understand that choosing senior housing is a major decision. What if our community doesn’t meet your expectations?

Encore Communities recognizes that having an excellent operation isn’t about being perfect; it’s about listening to customers and promptly resolving issues that arise. That’s our commitment to you.

Our residents’ satisfaction is our top priority, and we believe in transparency. By actively seeking feedback, we can continuously improve our services and amenities. Whether it’s the quality of our dining experience, the attentiveness of our staff, or the cleanliness of our facilities, your input matters.

Our commitment to excellence is also reflected in the testimonials we get from residents and their family members. Below are just a few recent examples.

Michelle T Avatar
Michelle T
4/24/2024
I recently moved my mom here after negative experiences at a previous facility, and now she's thriving. She loves the food, is readily engaged in activities, and is well cared for by genuinely caring staff.
Carol Overdeep Avatar
Carol Overdeep
10/26/2023
My parents have lived in Country Meadows for 10+ years. Day in and day out, the kitchen staff have delivered delicious and nutritious meals served in generous portions. Executive Chef Sarah has ensured there's an excellent variety in the menu and during the monthly brunch, always finds new things to try. She takes time to get to know each of the residents. Assistant chef Annie likewise has taken the time to get to know the residents and adds to the overall dining experience. Mayme (sp?) bakes the best cookies and makes sure my parents have a ready supply! The maintenance team of Marlon and Michael keep the grounds well cared for, plus make any repairs needed in the cottages in a prompt and professional manner. Jamie at the desk on weekends always greets my parents with a welcoming smile.
Katina Dutton Avatar
Katina Dutton
4/24/2023
My dad has his own studio apartment! A hallway connects him to the common area, and an outdoor patio! Plenty of community time and alone time. Staff is kind, accommodating and patient. Shannon is the all-star activities coordinator who plans activities for the whole group and take the time to create specific activities for my engineer-minded father! She is a god-send. Padma and Lorenzo tag-team on day/night shift to help my dad shower, dress (if needed) and FIND his hearing-aids!! What would he do without those two? And then there is Ruth-the-medicine-woman; that's what I call her. Always a smile; willing to find my dad for his evening pills even after we bring him back late after a night out with the family! Such attention to detail. Thank you to all the others who serve food, pick up forks, and clear plates for my dad. You have allowed my mom to resume her life! She is able to travel, enjoy her remaining years, AND visit my father without the stress of 24/7 care! Thank you Laurel Cove for assisting my family during this difficult transition. This is NEVER ease, but a peace of mind helps!
Laura Lutz Avatar
Laura Lutz
4/24/2022
The Ridge has been a wonderful home for a person with Alzheimer’s Disease. Our family member is treated well with all of her needs being met in a very positive and patient manner. During Covid, it has been such a challenge to have a loved one who is struggling to communicate. The staff has gone out of their way to reach out and keep us informed. When we visit or call, we are always treated kindly and have all our questions answered by the nursing staff. Thank you for all you do.

Our Commitment
to You

Price Transparency

No surprises or unexpected upcharges.

Peace of Mind, Predictable Costs, & Community

Enjoy peace of mind from being part of a respected, well-run, and affordable community that prioritizes your well-being and quality of life.

Longevity & Reputation

We've supported families through good times and tough ones. Rest assured, we're in it for the long haul and remain committed to putting people first by offering comfortable, safe, and cost-effective senior living options.

Our Commitment
to You

Price Transparency

No surprises or unexpected upcharges.

Peace of Mind, Predictable Costs, & Community

Enjoy peace of mind from being part of a respected, well-run, and affordable community that prioritizes your well-being and quality of life.

Longevity & Reputation

We've supported families through good times and tough ones. Rest assured, we're in it for the long haul and remain committed to putting people first by offering comfortable, safe, and cost-effective senior living options.

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